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Our policy lasts 14 days. If 14 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Order cancellation/change:   

If you would like to cancel/change your order you have 12 hours to do so contact us at or in our page contact immediately if you would like to cancel your order. If 12 hours has passed then we are unable to cancel your order as it would have already been shipped.

Your refund for a cancelled order will take 1-5 working days depending on your payment method. PayPal is instant whereas credit card/debit card buyers may have to wait a little longer. 

We are not responsible for any error in the delivery address.

Cancel my order, it's been less than 12h

Refunds/Order return (if applicable): 

To be eligible for a refund or exchange, you must first email us within 14 days of receiving the products at with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.

Please contact us at or in our page contact so we can send you our return address. Once the item is inspected we will refund you within 1-5 working days. You can also opt for store credit if you wish, the choice is yours.

My item is damaged.

Late or missing refunds: 

If you have not yet received your refund, first check your bank account again.
It may take some time before your refund is officially posted.

If you have done all of this and you still have not received your refund yet, please contact us.

Lost or stolen packages (if applicable): 

NeoBand is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, NeoBand will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate. 

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays.

Exchanges (if applicable): 

We only replace items if they are defective or damaged.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Once your returned item is received, we will issue you a full or partial refund of the purchase price. 

We are not responsible for lost or stolen packages confirmed as delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided using the tracking link for the customer to investigate.